Privacy Policy

Privacy Policy

1. General Provisions

This Privacy Policy outlines the procedures for processing and protecting personal data collected from guests and visitors to the Garden Park Inn website/hotel (hereinafter referred to as the “Hotel”), in accordance with the legislation of the Republic of Kazakhstan, including the Law of the Republic of Kazakhstan “On Personal Data and Their Protection.”
We respect every individual’s right to privacy and are committed to ensuring the security of the information provided.

2. Data We Collect

We may collect the following personal data:

• Last name, first name, patronymic;
• Contact details (phone number, email address);
• Identity verification documents (in accordance with the requirements of the legislation of the Republic of Kazakhstan);
• Booking information (check-in/check-out dates, accommodation preferences);
• Payment details (depending on the payment method used).

3. Purposes of Data Collection and Processing

Personal data is collected and processed for the following purposes:

• Guest registration and accommodation at the hotel;
• Reservation management and communication with clients;
• Compliance with the requirements of the legislation of the Republic of Kazakhstan;
• Improving the quality of services and enhancing the client experience;
• Sending notifications and informational newsletters (with the user’s consent);
• Ensuring safety on the hotel’s premises.

4. Data Storage and Protection

The Hotel takes necessary measures to protect personal data from loss, unauthorized access, alteration, disclosure, or destruction. The storage period for personal data is determined in accordance with the legislation of the Republic of Kazakhstan and depends on the purposes of processing.

5. Data Transfer to Third Parties

Personal data may be transferred to third parties only in the following cases:

• With the written consent of the data subject;
• In accordance with the requirements of the legislation of the Republic of Kazakhstan (for example, data transfer to law enforcement authorities);
• For the performance of a contract (for example, with payment systems, contractors);
• When necessary to protect the rights and legitimate interests of the Hotel.

6. Changes to the Policy

The Garden Park Inn reserves the right to make changes to this Privacy Policy. The current version of the document is always available on the official hotel website or upon request at the reception.